klaussner sleeper sofa

Klaussner Sleeper Sofa

SANDI of Stockton, CA on July 22, 2015Satisfaction RatingPurchased a Klaussner Sleeper Possibilities Roll-Arm Queen Sofa through JCP March 2012. This sleeper sofa was used ONLY twice before the bed/sleeper mechanism broke off the frame. The bed is UNUSABLE and the sofa cannot be sat upon. I phoned JCP where we purchased the sofa and purchased an extended warranty and was told that my extended warranty covered only spills and damage to the upholstery of the sofa and I needed to contact Klaussner to discuss the faulty mechanism. I contacted Klaussner and was told that Klaussner only covers the mechanism for one year. I explained to the customer service rep that we had only used this sofa twice and it was clearly a faulty mechanism. Klaussner refused to repair their faulty product and JCP passes the blame to Klaussner. Buyer beware when purchasing from all retailers selling their product, or hope that something breaks in the first year or you will be stuck with a 1200.00 broken sleeper sofa! Helpful?YesNo
klaussner sleeper sofa 1

Klaussner Sleeper Sofa

Judith of Lunenburg, MA on June 23, 2015Satisfaction RatingAfter furniture shopping for months, in May of 2013, we special ordered a queen sleeper sofa from Klaussner Home Furnishings. The sofa was delivered in September. It was beautiful and comfortable. After one year, the sofa started making LOUD creaking noises when I sat on it. So loud I didn’t want to sit on it for fear it would collapse. I must add at this point that we have no children, no pets, and are not large people. I am primarily the only person who sits on it and I weigh 120 lbs.The company we purchased it from called Klaussner who replied that because it was over a year, and we didn’t pay for extended warranty, they would only pay for materials no labor. Of course this meant ‘tough luck’ as labor IS the cost. Thankfully my husband is handy and removed the backing to see what the issue was. The backing had very little support and the wood slat that was there had so many staples in each end that it weakened the wood ends and support. He put extra supports in so we could use the sofa. Warning to potential buyers, unless you are capable of furniture repair, don’t expect quality from Klaussner.Helpful?YesNo
klaussner sleeper sofa 2

Klaussner Sleeper Sofa

After furniture shopping for months, in May of 2013, we special ordered a queen sleeper sofa from Klaussner Home Furnishings. The sofa was delivered in September. It was beautiful and comfortable. After one year, the sofa started making LOUD creaking noises when I sat on it. So loud I didn’t want to sit on it for fear it would collapse. I must add at this point that we have no children, no pets, and are not large people. I am primarily the only person who sits on it and I weigh 120 lbs.The company we purchased it from called Klaussner who replied that because it was over a year, and we didn’t pay for extended warranty, they would only pay for materials no labor. Of course this meant ‘tough luck’ as labor IS the cost. Thankfully my husband is handy and removed the backing to see what the issue was. The backing had very little support and the wood slat that was there had so many staples in each end that it weakened the wood ends and support. He put extra supports in so we could use the sofa. Warning to potential buyers, unless you are capable of furniture repair, don’t expect quality from Klaussner.Helpful?YesNo
klaussner sleeper sofa 3

Klaussner Sleeper Sofa

After furniture shopping for months, in May of 2013, we special ordered a queen sleeper sofa from Klaussner Home Furnishings. The sofa was delivered in September. It was beautiful and comfortable. After one year, the sofa started making LOUD creaking noises when I sat on it. So loud I didn’t want to sit on it for fear it would collapse. I must add at this point that we have no children, no pets, and are not large people. I am primarily the only person who sits on it and I weigh 120 lbs.The company we purchased it from called Klaussner who replied that because it was over a year, and we didn’t pay for extended warranty, they would only pay for materials no labor. Of course this meant ‘tough luck’ as labor IS the cost. Thankfully my husband is handy and removed the backing to see what the issue was. The backing had very little support and the wood slat that was there had so many staples in each end that it weakened the wood ends and support. He put extra supports in so we could use the sofa. Warning to potential buyers, unless you are capable of furniture repair, don’t expect quality from Klaussner.
klaussner sleeper sofa 4

Klaussner Sleeper Sofa

Anne of Columbus, OH on Dec. 1, 2016Satisfaction RatingNoticed this review site and thought I would comment. I bought large Klaussner leather sofa and love seat about 6 months ago from Kittles. This was after much searching – leather not meant for a man cave is increasingly hard to find – but I prefer leather because of its durability. First, I found a set at Macy’s (HTL china import) – lovely – but the fumes from leather were so beyond sickening that I lived completely upstairs until Macy’s took them back – which they did and I greatly appreciate. I paid twice as much for made in USA Klaussner set at Kittles. The quality of leather seems fine. The lasting for 3 months bad smell was annoying, but not sickening. The base of the furniture seems fine but weirdly stiff. I agree that the quality control of the upper cushions is poor. There is a lack of uniformity in both cushion shape and fill; it looks like this portion of the build was handed off to random 8th graders. I compensate with distracting decorative pillows. As much as I paid for these I was expecting more, but I console myself knowing there is just not much else available. (Further, I am a bit more annoyed that Kittles sold me a $500 protection warranty type thing, with the promise I could exchange it in 5 years for merchandise, if not needed. Now I see they are going out of business.) Anyway, I am not hugely disappointed with Klaussner, but I would not recommend them.Helpful?YesNo
klaussner sleeper sofa 5

Klaussner Sleeper Sofa

Noticed this review site and thought I would comment. I bought large Klaussner leather sofa and love seat about 6 months ago from Kittles. This was after much searching – leather not meant for a man cave is increasingly hard to find – but I prefer leather because of its durability. First, I found a set at Macy’s (HTL china import) – lovely – but the fumes from leather were so beyond sickening that I lived completely upstairs until Macy’s took them back – which they did and I greatly appreciate. I paid twice as much for made in USA Klaussner set at Kittles. The quality of leather seems fine. The lasting for 3 months bad smell was annoying, but not sickening. The base of the furniture seems fine but weirdly stiff. I agree that the quality control of the upper cushions is poor. There is a lack of uniformity in both cushion shape and fill; it looks like this portion of the build was handed off to random 8th graders. I compensate with distracting decorative pillows. As much as I paid for these I was expecting more, but I console myself knowing there is just not much else available. (Further, I am a bit more annoyed that Kittles sold me a $500 protection warranty type thing, with the promise I could exchange it in 5 years for merchandise, if not needed. Now I see they are going out of business.) Anyway, I am not hugely disappointed with Klaussner, but I would not recommend them.Helpful?YesNo
klaussner sleeper sofa 6

Klaussner Sleeper Sofa

Noticed this review site and thought I would comment. I bought large Klaussner leather sofa and love seat about 6 months ago from Kittles. This was after much searching – leather not meant for a man cave is increasingly hard to find – but I prefer leather because of its durability. First, I found a set at Macy’s (HTL china import) – lovely – but the fumes from leather were so beyond sickening that I lived completely upstairs until Macy’s took them back – which they did and I greatly appreciate. I paid twice as much for made in USA Klaussner set at Kittles. The quality of leather seems fine. The lasting for 3 months bad smell was annoying, but not sickening. The base of the furniture seems fine but weirdly stiff. I agree that the quality control of the upper cushions is poor. There is a lack of uniformity in both cushion shape and fill; it looks like this portion of the build was handed off to random 8th graders. I compensate with distracting decorative pillows. As much as I paid for these I was expecting more, but I console myself knowing there is just not much else available. (Further, I am a bit more annoyed that Kittles sold me a $500 protection warranty type thing, with the promise I could exchange it in 5 years for merchandise, if not needed. Now I see they are going out of business.) Anyway, I am not hugely disappointed with Klaussner, but I would not recommend them.

Klaussner Sleeper Sofa

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