american signature sofa 4

american signature sofa 4
image american signature sofa 4
image american signature sofa 4

At American Signature Furniture, Style Comes Easy Since 1948, American Signature Furniture has helped to furnish America's homes with quality furniture at the guaranteed best prices. Our mission is to make furniture shopping easy. Whether you are furnishing a guest room, a bedroom, a living room or a basement, American Signature Furniture has all the home furnishings you need to create the room or home of your dreams. Visit one of our furniture stores today or buy online - it's up to you. Either way you can browse our amazing selection of furniture complete with sectionals, sofas or couches, beds, dinettes, recliners, TV stands, chairs, chaises, rugs, and so much more.


Randy of Havertown, PA on March 12, 2017Satisfaction RatingI had picked out a sofa and love seat from American Signature Furniture in Plymouth Meeting, PA and it was delivered. I primarily sat in one spot on the love seat to watch TV. After a while, the foam would not support me. I would sink low, and you could feel the springs. I'm only about 190 pounds mind you. I had purchased a warranty on the furniture, so I made a claim. Well they were supposed to send a repair person out a few times, but it never happened. Finally a repair man came out, but was unable to fix the issue, and said it could not be fixed. Signature Furniture took both the love seat, and sofa (which was still in new condition due to no use) based on my extended warranty I purchased, and offered me reduced pricing on a new set. I picked out a set, paid quite a bit, and had it delivered. About a year later and I have the same problem. The foam doesn't support me and I can feel the springs. Again. Although the furniture looks nice, the quality is terrible. I would recommend buying any sofas from this company as they use subpar foam.Helpful?YesNo


I had picked out a sofa and love seat from American Signature Furniture in Plymouth Meeting, PA and it was delivered. I primarily sat in one spot on the love seat to watch TV. After a while, the foam would not support me. I would sink low, and you could feel the springs. I'm only about 190 pounds mind you. I had purchased a warranty on the furniture, so I made a claim. Well they were supposed to send a repair person out a few times, but it never happened. Finally a repair man came out, but was unable to fix the issue, and said it could not be fixed. Signature Furniture took both the love seat, and sofa (which was still in new condition due to no use) based on my extended warranty I purchased, and offered me reduced pricing on a new set. I picked out a set, paid quite a bit, and had it delivered. About a year later and I have the same problem. The foam doesn't support me and I can feel the springs. Again. Although the furniture looks nice, the quality is terrible. I would recommend buying any sofas from this company as they use subpar foam.Helpful?YesNo


I had picked out a sofa and love seat from American Signature Furniture in Plymouth Meeting, PA and it was delivered. I primarily sat in one spot on the love seat to watch TV. After a while, the foam would not support me. I would sink low, and you could feel the springs. I'm only about 190 pounds mind you. I had purchased a warranty on the furniture, so I made a claim. Well they were supposed to send a repair person out a few times, but it never happened. Finally a repair man came out, but was unable to fix the issue, and said it could not be fixed. Signature Furniture took both the love seat, and sofa (which was still in new condition due to no use) based on my extended warranty I purchased, and offered me reduced pricing on a new set. I picked out a set, paid quite a bit, and had it delivered. About a year later and I have the same problem. The foam doesn't support me and I can feel the springs. Again. Although the furniture looks nice, the quality is terrible. I would recommend buying any sofas from this company as they use subpar foam.


Betty of Aurora, IL on June 24, 2016Satisfaction RatingWe purchased a Monterey Sofa and chaise lounge back in 2011 for about $1000 from Value City in Naperville, IL. We were so excited and were encouraged by the Value City sales representative to go with bonded leather for endurance and a rich look. Just about two years into owning the couch it began to crack and peel. We literally had pieces of the couch on the floor and sticking to our skin. It started slowly and has since been a growing and an embarrassing problem as the entire couch is peeling away. We contacted Value City which was not willing to help in any way since we had not purchased the extended warranty. As the problem progressed we reached out a second time to demand contact information for the manufacturer of the couch. We were then referred to Kroehler which also is related to and known as American Signature who appeared at first to listen, look at pictures, admit there was a problem and want to help. We then waited and waited with no luck and or follow through. Eventually communication was lost and we received no response. Fast forward one year to 2016 when NBC aired their segment on peeling couches in the Chicagoland area. We then contacted them who through their Consumer Investigative Center agreed to help us finally. We then had a glimpse of hope from a representative from American who after being contacted twice by NBC called us. Again at first very helpful, listened and asked for pictures. We were told one price for a store credit over the phone without them looking at pictures. The next day the price of the refund went from 60% to 20% because they realized the couch had no warranty and was now five years old. After explaining that we had tried to contact Value and Signature earlier on the price was then changed to a different amount. Never once did anyone ever say "we apologize for the inconvenience," instead it was stated that "without a warranty we really can't help you." Warranty or not these bonded leather products are defective. Stand up, admit it and do what is ethically right, refund the customer the value of what they paid for the product. This has been frustrating for so many people and hundreds of the same complaint yet the company is not honoring their customers. I am very dissatisfied with the lack of customer concern and support.Helpful?YesNo


We purchased a Monterey Sofa and chaise lounge back in 2011 for about $1000 from Value City in Naperville, IL. We were so excited and were encouraged by the Value City sales representative to go with bonded leather for endurance and a rich look. Just about two years into owning the couch it began to crack and peel. We literally had pieces of the couch on the floor and sticking to our skin. It started slowly and has since been a growing and an embarrassing problem as the entire couch is peeling away. We contacted Value City which was not willing to help in any way since we had not purchased the extended warranty. As the problem progressed we reached out a second time to demand contact information for the manufacturer of the couch. We were then referred to Kroehler which also is related to and known as American Signature who appeared at first to listen, look at pictures, admit there was a problem and want to help. We then waited and waited with no luck and or follow through. Eventually communication was lost and we received no response. Fast forward one year to 2016 when NBC aired their segment on peeling couches in the Chicagoland area. We then contacted them who through their Consumer Investigative Center agreed to help us finally. We then had a glimpse of hope from a representative from American who after being contacted twice by NBC called us. Again at first very helpful, listened and asked for pictures. We were told one price for a store credit over the phone without them looking at pictures. The next day the price of the refund went from 60% to 20% because they realized the couch had no warranty and was now five years old. After explaining that we had tried to contact Value and Signature earlier on the price was then changed to a different amount. Never once did anyone ever say "we apologize for the inconvenience," instead it was stated that "without a warranty we really can't help you." Warranty or not these bonded leather products are defective. Stand up, admit it and do what is ethically right, refund the customer the value of what they paid for the product. This has been frustrating for so many people and hundreds of the same complaint yet the company is not honoring their customers. I am very dissatisfied with the lack of customer concern and support.Helpful?YesNo

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